Fiber Internet is a method of service delivery, which uses fiber-optic cables to provide connectivity. We also provide Fixed Wireless Internet connections and will check your address when you sign up to see which type of service might be available for you.
Fiber-optic cables are made from hundreds of small strands of glass, each about 1/10th the size of a single human hair. Light signals send data through these cables to and from your device, allowing access to the internet using the power of light.
Because the data is sent by light through the strands inside cables, fiber service requires hardlines to run directly to your house. This can limit availability to some locations because the infrastructure must be in place for our team to run a physical line, either aerially on power poles or through buried conduit, to connect your home with fiber Internet service.
Luckily, our team is working hard to expand that infrastructure and bring fiber to more and more homes in our community through efforts such as our recently completed Chalk Creek Fiber project, which brought fiber lines and speeds all the way to St. Elmo!
Absolutely! We offer a Seasonal Hold option for Internet and Voice customers planning extended absences. Hold must be used for at least one month with a maximum of six months available per calendar year.
If you have had service with us for at least one year, just call our friendly support team at 719.937.7700 option 1 (one) to let us know you’ll be heading out of town, and we’ll take care of the rest.
Our network is separate from those operated by mobile phone providers, so we cannot provide cell phone service; however, any phone with built in Wi-Fi Calling can utilize a network connection to make more stable calls.
This means your phone service could be improved when making calls using the Wi-Fi Calling feature while connected to your Aristata wireless network at your home or business. We also offer Voice phone service for your home or business, which is similar to a landline phone but uses the Internet connection to place calls.
If you are experiencing issues with your cell phone and Wi-Fi Calling doesn’t help stabilize your connection, please contact your cellular service provider for help.