The Federal Communication Commission’s Restoring Internet Freedom Order requires Internet service providers to disclose network management practices as follows:
Blocking: Any practice, other than reasonable network management elsewhere disclosed, that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.
Aristata does not block subscribers from accessing websites, applications, services, or other online content.
Throttling: Any practice, other than reasonable network management elsewhere disclosed, that degrades or impairs access to lawful internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
Aristata does not throttle speeds based on data usage, application, services, websites, or other online content. Aristata’s monthly subscription service plans are based on bandwidth, as listed on our pricing pages and in accordance with Industry standards as to maximum “up to” speeds as stated. This practice is called “traffic shaping,” not throttling, and limits a customer’s maximum speeds to their monthly subscription package.
Affiliated Prioritization: Any practice that directly or indirectly favors some traffic over other traffic, including through the use of techniques such as prioritization, or resource reservation, to benefit an affiliate of an ISP, including identification of the affiliate.
Aristata does not engage in any affiliated prioritization practices.
Paid Prioritization: Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
Aristata does not engage in any paid prioritization practices.
Congestion Management: Descriptions of congestion management practices, if any. These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
As stated above, Aristata’s monthly subscription service plans are based on bandwidth, as listed on our pricing pages. This practice is called “traffic shaping,” and limits a customer’s maximum speeds to their monthly subscription package. Aristata does not throttle speeds based on data usage.
Application-Specific Behavior: Whether and why the ISP blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
Aristata neither inhibits nor favors certain applications or classes of applications.
Device Attachment Rules and Security: Any restrictions on the types of devices and any approval procedures for devices to connect to the network. Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security).
Aristata blocks any unauthorized routing device attempting to connect to its network. Subscriber devices can be authorized during regular business hours through our technical support staff at 719.937.7700 option 3.
Subscription Service Description: A general description of the service, including the service technology, expected and actual access speed and latency, and the suitability of the service for real-time applications.
A hardwire speed test at the router should show service speeds approximate to the advertised plan without background traffic. Latency varies depending on equipment type and location. Suitability of service speeds for real-time applications is listed in the FCC Consumer Broadband Speed Guide.
Impact of Non-Broadband Internet Access Service Data Services: If applicable, what non-broadband Internet access service data services, if any, are offered to end users, and whether and how any non-broadband Internet access service data services may affect the last-mile capacity available for, and the performance of, broadband Internet access service.
Subscription Price: For example, monthly service access prices, usage-based fees, and fees for early termination or additional network services.
Monthly subscription plans are listed on Aristata’s website. The subscription service covers access to the Internet. There are no usage-based fees. Early termination fees are only applicable to contract subscribers and are listed in each subscriber’s individual contract. Payment for service is made in advance of accessing the service.
Privacy Policies: A complete and accurate disclosure of the ISP’s privacy practices, if any. For example, whether any network management practices entail inspection of network traffic, and whether traffic is stored, provided to third parties, or used by the ISP for non-network management purposes.
Aristata does not inspect or store subscriber browsing history, share it with third-parties, or use customer information for non-network management purposes.
Redress Options: Practices for resolving complaints and questions from consumers, entrepreneurs, and other small businesses.