All customers subscribed to Aristata FCC authorized Interconnected VoIP service (“Voice Service”) must sign the E911 Disclosure and Notice Addendum. The notice can be viewed in full here. You will also receive a copy of the notice during the processing of your Voice order. It’s important to read through the notice because Aristata’s Voice Service works differently than regular landline phones. It’s especially important to be aware of these differences during emergencies because power failures and Internet outages will affect your ability to call 911 and other emergency services.

Aristata’s E911 Disclosure and Notice Addendum is intended to ensure all Voice customers understand these limitations. The disclosure is also required by the Federal Communications Commission. The disclosure describes the following must-know scenarios:

  • As with all “Interconnected VoIP” services, Aristata Voice may not work during a power outage. This can be prevented by purchasing battery backup, also called an uninterruptible backup power supply (UPS).
  • Voice Service operates over the same network as your Internet service. As such, your phone will not function in the event of an Internet outage or other service interruption, even if the battery backup is working.
  • If you move your analogue telephone adaptor (ATA) box to a new residence without updating your registered address, 911 calls may not work correctly. They may fail to complete, or emergency personnel may be unable to identify your location.
Aristata Communications
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Additional Information

  • Aristata Communications Voice included
  • Unlimited local and long-distance calling to the US and Canada
  • Over 35+ calling features, like voicemail, call waiting, and call forwarding
  • Add a second line for $29.95* per month
* Pricing does not include taxes. surcharges, and fees, which are subject to change