Aristata provides monthly subscription plans based on bandwidth delivered to the demarcation point (the place where Aristata’s network ends and the customer’s internal network begins). The speeds of the plan (for example: 10 Mbps down, 2 Mbps up) represent the maximum “up to” speeds in accordance with wireless and fiber industry standards and practices.
The service demarcation point is at the connection port on the wireless router, which customers lease from Aristata or provide themselves. If the customer leases the router, we will troubleshoot, support, and replace it at no additional cost beyond the monthly lease fee. If the customer owns the router, they are responsible for all service and networking issues involving the personal router or devices connected via Wi-Fi or wired in using Ethernet. Aristata does not have any responsibility for personal routers or other networked devices or connections past the demarcation point even if the router is leased.
To summarize, we are happy to assist with the troubleshooting of issues up to the demarcation point for the service. If the issue lies within the internal network, then it is beyond the scope of our ability to help, and a third-party IT company or other outside solution may be necessary.
Some local companies that may be able to help include Orion Integration Services, cComputer Tech, or Knight Custom Electronics.